Refund Policy

Refund/Return Policy

Due to the nature of the business of OrthoSports Medical Center (OMC), no refunds will be made once service has been rendered or due to non-compliance with OMC’s appointment cancellation policy. Packages are designed to give the customer a deal or discount and are nonrefundable once the first session is rendered.

The price paid for a package cannot be divided over a number of sessions. Refunds are honored only for unforeseen circumstances where the client cannot continue with the treatment due to relocation or health issues. In these circumstances, any used sessions will be calculated at the current retail non-discounted price multiplied by the number of sessions used, then deducted from the originally paid price, and the remaining balance will be refunded.

A full refund will be made if the client was found on the day of service medically not suitable for the procedure or if OMC is unable to provide the service due to unforeseen circumstances. In such a case, OMC may either reschedule the appointment or the customer may demand a full refund.

Refunds will be done only through the Original Mode of Payment.

Payment Cancellation Policy

An item can be canceled up to the time that the payment has been processed. Once payment has been processed, the buyer is responsible for payment.

Complaints and Disputes

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.

Any complaints about service may be sent to our support team at or +971 56 9913750. There is no guarantee of a resolution. Each case will be looked into individually.

Appointment Policies

All services are rendered on an appointment basis, and the customer has the responsibility to book an appointment by calling +971 56 9913750.

Appointment Cancellation Policy

All cancellations should be made a minimum of 24 hours in advance. Otherwise, the customer forfeits any right to a refund.


Contact Us

If you have any questions about our Refund Policy, please feel free to contact us at:

OrthoSports Medical Center

  • +971 56 9913750 / 800-67846
Patients Satisfied
4.6 Stars
Google Rating
Same Day Insurance
What Are People Saying About Us
Samih NajaSamih Naja
15:47 17 Jun 23
Went to the sports physiotherapy session with Glen and he was simply amazing!! Knew exactly how to... heal my weak points and ameliorate my flexibility while helping me heal my injured knee!! Thank you! Definitely will be coming back!!read more
I went to Orthosports as I had 2 injuries in my ankle and hip, Jonathan was the treating physio. I... had a great experience overall and most importantly I was fully recovered. They are very well equipped and have all the tools to support the recovery process. Jonathan was great and provided the right treatment, he was taking into consideration my races and treating the injuries in a way that would allow me to race. Now I’m fully recovered thanks to more
Alexander SidorovAlexander Sidorov
10:03 11 May 23
I've had knee problems for a decade. I've tried to find a solution in Germany but it did not work... out. In OrthoSports I was offered a two-stages plan, it took almost I year but I finally feel great. It's hard to overstate how much of a difference in life it makes. What really made a difference for me, is how closely a surgeon and physio therapist work together, exchange ideas, etc. In my opinion it should be a standard approach but somehow I haven't seen it implemented this way even in the best clinics in more
Haitham ElshafieHaitham Elshafie
18:53 09 Feb 23
I had shoulder dislocation since last 5 months. I visited Dr Musa who advised me to atart... physiotherapy sessions and avoid any operation as advised by other doctors in other place. His level of expertise and handling me as a patient is in incredible. He also never exaggerat in requirments unless it is really needed. I started my physio sessions with Leena Zakout. She is simply amazing. She is a very professional, patient to listen to all my concerns and explain properly the whole treatment plan which would require long time . She has great experience and knowledge. Now after all that period my shoulder has been fully treated and back to norm. Also all reception people and nurses team are doing great work with a smile and always willing to help. Thanks to all the team and strongly recommend whenever more
A. SarriA. Sarri
18:58 31 Jan 18
Definitely the best Sports medicine center in UAE. Lovely staff and warm atmosphere.